1. Before adding a camera, power it on (press and hold the power button for 5 seconds and release it when you hear a beep).

2. Make sure you are using the correct app to add the camera.

3. Connect your phone to your Wi-Fi first (ensure it is 2.4GHz Wi-Fi, as most connection failures are due to selecting 5GHz Wi-Fi). To determine your Wi-Fi frequency band, please refer to the question "How to determine 2.4GHz and 5GHz Wi-Fi".

4. Carefully check that the Wi-Fi name and password you entered are correct.

5. Advanced enterprise-level routers have many restrictions and high-security firewalls that will prevent most smart products from connecting.

6. Reset the camera (press and hold the Reset button for 5 seconds while the camera is on, then release the Reset button), restart the router (unplug the router's power adapter, then plug it back in), and strictly follow the steps in the manual to add the camera again.

1. Only dual-band routers support both 2.4GHz and 5GHz Wi-Fi and will broadcast two separate Wi-Fi networks. Mixed or single-band routers do not support this.

2. Most router brands provide two default Wi-Fi names, such as xxxx and xxxx-5G. The former is usually the 2.4GHz Wi-Fi.

3. If you are still unable to determine the frequency, you can log into your router's admin settings to find the detailed network information.

1. The camera will beep once the scan is successful.

2. Ensure you scan the QR code only when the camera's indicator light is flashing red slowly (about once every second).

3. Hold the phone screen 15-20 cm away from the camera lens while scanning. Try adjusting the angles and distances slightly.

4. Make sure your fingers are not covering any part of the QR code on the phone screen and that the full code is completely visible.

5. If none of the above methods work, please contact our customer service team for assistance.

1. Indicator light is off: This means the camera is powered off. Please take down the camera and charge it using a 5V AC adapter before turning it on again.

2. Indicator light blinks red: Please reset the camera (press and hold the Reset button for 5 seconds while the camera is on, then release it when you hear a beep) and re-add the camera to the app.

3. Unstable Wi-Fi network: A weak or unstable Wi-Fi network can cause the camera to lose connection. Move the camera closer to the router, reboot the router, and try again.

4. Problem persists: If you have tried the above steps and the issue is still not resolved, please contact our customer service team for assistance.

If the camera cannot receive a stable Wi-Fi signal, it may cause video streaming issues. Please try the following troubleshooting steps:

1) Reboot the router: Unplug the power adapter from the router, then plug it back in.
2) Reboot the camera: Press and hold the power button for 5 seconds until the power indicator turns off, then release it. Press and hold the power button again for 5 seconds, and release it when you hear a beep.
3) Change video quality: Switch the video resolution to AUTO or SD mode in the app.
4) Move the camera closer: We recommend moving the camera closer to the router or installing a Wi-Fi signal booster between the router and the camera.
5) Contact customer service: If none of the above steps work, please contact our customer service team for assistance.

Please check your network signal. A weak or unstable connection on either the camera's Wi-Fi or your phone's network can cause the audio to cut out.

No, you must connect to Wi-Fi to use the app. However, the connection between the camera and the monitor is a direct pairing and does not require Wi-Fi.

1. Delete the camera from the app.

2. Re-add the camera using your new Wi-Fi network.

1. Check Settings: Ensure that Motion Detection is enabled in the camera settings.

2. Adjust Sensitivity: Manually adjust the motion detection sensitivity if necessary.

3. Object Detection: For detection of animals, vehicles, and other non-human objects, ensure Human Detection is disabled.

4. Installation Height & Angle: It is recommended to install the camera at a height of 2–3 meters (7–10 feet) and tilt it down approximately 15 degrees for the optimal detection range.

5. Avoid Confined Spaces: Do not install the camera in confined or tight spaces, as this can significantly reduce the detection range.

6. Distance Limitations: Please note that motion detection has limitations and may not reliably detect objects beyond 8 meters (26 feet).

Motion detection can sometimes be falsely triggered by environment factors in the detection area. Try the following solutions to resolve the issue:

1. Relocate the Camera: Install the camera away from roadsides or crowded areas.

2. Avoid Heat Sources: Avoid pointing the camera toward heat sources, such as air conditioners.

3. Block Direct Sunlight: Avoid placing the camera where direct sunlight hits the lens.

4. Lower Sensitivity: Adjust the detection sensitivity setting to reduce the camera's detection range.

5. Set Alarm Intervals: Adjust the Alarm Interval setting to prevent continuous notifications.

When motion is detected, the camera wakes up, the AI analyzes the object, and then recording begins. Try the following methods to reduce this delay:

1. Increase Sensitivity: Raise the Detection Sensitivity and expand the detection area.

2. Disable Human Detection: Turn off Human Shape Detection to boost the camera's response speed.

3. Adjust Camera Position: Point the camera toward an open area to maximize the detection range.

To detect objects like animals and vehicles, please ensure that Human Shape Detection is turned off.

If motion detection is working but you are not getting notifications, please complete the following checks:

Enable Push Notifications: Check if push notifications are enabled within the app settings.

Grant App Permissions: Ensure that the app has been granted the necessary notification permissions in your phone's system settings.

1. Adjust Sharpness: Manually adjust the image sharpness in the app settings to improve clarity.

2. Check Network Stability: During unstable network conditions, video quality may automatically decrease to maintain a stable live stream.

3. Avoid Direct Sunlight: Avoid exposing the camera lens directly to intense sunlight, which can cause glare or washing out.

Clean the Lens: The lens surface may be dirty. Please wipe it clean manually with a soft cloth.

Check for Internal Fogging: Condensation or fogging may have formed inside the lens. Try placing the camera in a well-ventilated, dry environment for a few days. If the image does not improve, please contact our customer service team for further assistance.

The camera may not have turned on the infrared (IR) light automatically. Please ensure that your camera's image setting is set to Auto or Night Mode.

Ensure no walls or obstructions are within 2 meters (7 feet) of the camera's view. Nearby surfaces can reflect infrared (IR) light and cause overexposure. Adjust the camera position if necessary.

Go to the camera live preview page > Settings, then find the Work Indicator switch to toggle it off.

If the indicator light remains off after connecting the camera to a power source, try the following steps:

1. Check the Hardware: Ensure the AC adapter and power cord are functioning properly.

2. Inspect the Port: Check that the camera's charging port is clean and undamaged.

3. Swap the Charger: Try charging again using a different adapter and cable.

4. Contact Support: If the issue persists, please contact our customer service team for assistance.

Sound pickup can be affected by volume and distance. If the sound level is below 55dB, the camera may not detect it.

To resolve audio issues, try the following steps:

1. Check the Mute Icon: Check the speaker/horn icon in the bottom-left corner of the live screen to ensure it is not muted.

2. Adjust Volume Settings: You can adjust the microphone and speaker volume via this path:
Go to the app's home screen > My > Settings > Intercom Settings > select your device.

• Microphone: Adjusts how the camera picks up sound and sends it to the app.
• Speaker: Adjusts how the camera plays sound received from the app.

Go to the app's Home > My > Settings > Intercom Settings to adjust both microphone and speaker volumes.

Ensure that both the speakers and microphone are enabled under Sound Settings. If the issue persists after enabling them, please contact our customer service team for further assistance.

On the camera preview page, go to Settings > Image Settings > Screen Flipping to rotate the screen.

The camera and monitor are paired by default at the factory and will connect automatically once powered on. If they do not connect automatically, follow these steps to pair them manually:

1. Power the Camera: Plug the camera into a power source.
2. Enter Pairing Mode: Press and hold the pairing button (intercom button) on the camera body until you hear a beep, then release it. Wait for the indicator light to flash red.
3. Navigate the Monitor: Turn on the monitor, then go to Menu > Settings > Camera.
4. Complete Pairing: Press the OK button. The monitor and camera will pair automatically, and a "✔" icon will appear on the monitor to indicate a successful connection.
5. View Live Screen: Return to the home screen to view the live video feed.

Please unpair the camera and monitor, then pair them again. If this does not resolve the issue, please contact our customer service team for further assistance.