This feeder is designed exclusively for dry food and freeze-dried kibble. To ensure smooth dispensing and prevent jams, please follow these guidelines:

• Supported Food: Dry kibble and freeze-dried pet food.
• Size Limit: Kibble diameter must not exceed 15mm (0.59 inches).
• Not Supported: Wet food, moist food, or canned food are strictly not supported and should never be used in the feeder.

This feeder is best suited for cats and small to medium-sized dogs.

While it can technically be used by larger dogs, the portion sizes and storage capacity are specially designed to meet the dietary needs of smaller pets. For larger breeds, it may require more frequent refills.

The feeder allows you to dispense up to 5 portions per meal.

• Per Portion Weight: Approximately 12g
• Per Portion Volume: Approximately 1/10 cup

(Note: The actual weight per portion may vary slightly depending on the size and density of your specific kibble.)

No, it is not possible. This feeder is fully pet-proof and designed to prevent clever pets from stealing food.

It ensures food security through the following features:

• Secured Twist-Lock Lid: The food tank cover locks firmly with a secure twist mechanism, ensuring no food spills out even if the device is shaken or tipped over.
• Fully Enclosed Design: The dispensing structure is completely sealed inside, meaning food will only be released according to your preset feeding schedule or via the manual button.

Your pet will never miss a meal! This feeder features a Dual Power Supply system to ensure continuous operation even during a power outage:

• Battery Backup: By installing four D batteries (not included), the feeder will automatically switch to emergency backup power if the main plug-in power fails.
• Offline Feeding: Even when the power is out and Wi-Fi is disconnected, the built-in memory ensures the feeder will continue to follow your preset feeding schedule perfectly.

🔋 Note: The batteries serve as an emergency power source only. For daily use, we recommend keeping the device plugged into a standard wall outlet.

This feeder is designed for indoor use only.

To ensure the safety of your pet's food and the longevity of the device's electrical components, it should not be placed outdoors—even under a covered patio.

• Recommended Operating Temperature: 0°C to 50°C (32°F to 122°F)

⚠️ Warning: Exposure to outdoor elements such as humidity, direct sunlight, rain, or extreme temperatures can damage the internal motor and cause the food to spoil quickly.

No, this feeder does not have local storage and does not support memory cards. By default, the camera captures photos only, but you can upgrade to a cloud subscription to record 30- to 60-second video clips.

We recommend replacing the desiccant bag every 30 days. Don't worry about tracking it—the app will automatically notify you when it's time for a replacement.

Only the stainless steel parts are dishwasher safe. We recommend washing all other components by hand to prevent any damage.

Yes. The feeder's built-in memory ensures it will continue dispensing food according to your preset schedule, even without a Wi-Fi connection.