This feeder is compatible with dry kibble and freeze-dried pet food, provided the kibble size does not exceed 15mm (0.59 in). Please do not use wet, canned, or moist food in the device.

This feeder is best suited for cats and small to medium-sized dogs.

While it can technically be used by larger dogs, the portion sizes and storage capacity are specially designed to meet the dietary needs of smaller pets. For larger breeds, it may require more frequent refills.

You can set the feeder to dispense up to 10 portions per meal, with each portion being approximately 12g (about 1/10 cup). Please note that the actual weight per portion may vary slightly depending on the size and density of your kibble.

Absolutely. With its fully enclosed design and secure buckle-lock lid, this feeder is built like a vault. Even if your clever pet tries to nudge, shake, or tip it over, no extra kibble will spill out—food is strictly released via your preset schedule or the manual button.

No, this feeder is designed exclusively for indoor use. To protect its electronics and keep everything running perfectly, it needs a dry environment, a continuous wall outlet connection, and an operating temperature between 32°F–122°F (0°C–50°C).

Yes! The feeder comes with a built-in SD card slot that supports up to 256GB, allowing you to easily save and store recordings locally.

For maximum freshness, we recommend replacing the desiccant bag every 30 days. Don’t worry about keeping track—the app will send you a smart notification when it’s time for a fresh one.

Yes, the stainless steel bowl is top-rack dishwasher safe. For all other components, we recommend hand washing to preserve their shape and durability. Please note: Never wash or submerge the main feeder base, as it contains sensitive electronics.

Yes, absolutely. Your preset feeding schedule is saved locally on the device. Even if the Wi-Fi drops, the feeder will still dispense meals right on time, ensuring your pet never misses a bite.